Good mattress, great customer service!

I purchased the Tiffany Queen mattress and the adjustable Ergo 3 bed from Christeli in in July because I have serious degenerative Disc Disease and thought this mattress would help. The mattress arrived a week before the bed. Overall, I am very happy with the adjustable bed, although I do think the massage feature is non existent. It makes noise and there is vibration but I wouldn't call it a massage. No matter, that was not a factor in my buying it. At first the mattress seemed too soft and I was achy after sleeping in it. I called Customer Service and was told that I should reverse the mattress. Since the mattress is in 2 parts, I assumed she meant the top part. That did not help. I decided to return the mattress but discovered the return policy was for 1 month after the mattress arrived, not when the bed arrived, so I could not return it, The rep told me to reverse the bottom part of the mattress and to return the top to its original position. I did that and voila! The mattress is just right and now I love sleeping on it. I also had an issue with the bottom sheet not staying on but I was told to use deep pocket sheets and that issue was also resolved. A few days ago I got a call from Vincent, who was concerned that I was not happy with the mattress. He was extremely helpful and I must say I am, happily, shocked by the consideration this company has given me. All in all, I would recommend this mattress and most certainly this company. I am pleased that I bought a product which is made in America and that it did not disappoint.

See more ratings and reviews of this mattress »
Pros:
  • Overall Comfort
  • Customer Service
  • Issue Resolution
Cons:
  • Return Policy
Was this helpful? 
Helpfulness (+13)

Ratings from this Sleeper

Back Support

User rated this bed:
Good Back Support

Pressure Relief

User rated this bed:
Good Pressure Relief

Sleep Quality

User rated this bed:
Not Rated

Stays "Cool"

User rated this bed:
Excellent "Coolness"

Value

User rated this bed:
Not Rated

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
Just right