Horrible purchase, I wish I’d gone with a different bed!

This has been the most frustrating purchase of my life. We spend $5,000 on this bed. It was 6 weeks late being delivered. 6 weeks late! When we FINALLY received our bed it was delivered by two guys in a pickup with a UHAUL bumper hitch trailer. We were promised “white glove delivery” and what we received was two guys tracing mud onto my carpets who couldn’t even explain how our remotes worked or how to set it up so our smart phones could control the beds (like we were promised). The next problem we encountered was that the bed delivered was significantly more firm than the bed we originally laid on at the time we purchased the bed. I am extremely uncomfortable in a bed that is WAY firmer than I anticipated (I prefer a softer mattress). Next issues is, we can NEVER get ahold of customer service. Every number they have listed online does not go through. You always hear “this number has been temporarily disconnected” or it just hangs up on you. The few times I have finally gotten someone on the phone they have been no help at all and took my name and number to “ Have a manager reach out to you“. Side note ...the managers (when they do call back) are also zero help at all! Finally, we have had this bed in our home for less then 2 months and my husbands remote (we have a split king) is already not working correctly and his side of the bed is no longer going into the anti-snore position. I can’t give this company a low enough rating. I wouldn’t even give them 1 star! Do not make the same mistake we made. Stay AWAY from REM sleep solutions beds!!

See more ratings and reviews of this mattress »

Cons:
  • Customer Service
  • Delivery Speed
  • Product Consistency
  • Overall Value
User also said: It’s too firm, customer service is terrible, The quality is terrible, The delivery was terrible...
Was this helpful? 
Helpfulness (+3)

Ratings from this Sleeper

Back Support

User rated this bed:
Fair Back Support

Pressure Relief

User rated this bed:
Fair Pressure Relief

Sleep Quality

User rated this bed:
Same Sleep
Previous mattress was:
Innerspring / Traditional

Stays "Cool"

User rated this bed:
Don't know Not Rated

Value

User rated this bed:
Very poor Value
Price paid (approximate):
$5,000 (King) Size

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Much too hard