Over 2 1/2 in sag and on only 2 years old

purchased the "top of the line" available at our local furniture store, Scott's Furniture in Cleveland, TN, paying over $1500 for a queen size mattress set from Englander with the then "new" Bamboo cover that "wicks" moisture away providing a better night's sleep. They failed to mention that while the cover was drawind the moisture away that if it created any spot on the mattress cover, the warranty would be voided. Their customer service rep said we should have put a plastic mattress pad/cover on to prevent any spots - she had not response to our question of how the bamboo and padding was supposed to "wick moisture away" if it was encased in a plastic cover. Their on hold messaging system still boasts the mattress's ability to wick moisture away for a better night's rest. Their website also lists ways to clean the mattress, which I did removing spots, and the company still will not warranty their product. I realize there may always be issues with a product but expect the company to stand behing their warranty, which Englander has failed to do thus far.

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Pros:
    User also said: none
    Cons:
    • Customer Service
    • Price
    • Overall Support
    • Warranty Claims
    • Warranty Terms
    User also said: cost, poor customer service, company did not stand behing warranty, save your money
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    Ratings from this Sleeper

    Back Support

    User rated this bed:
    Very Poor Back Support

    Pressure Relief

    User rated this bed:
    Not Rated

    Sleep Quality

    User rated this bed:
    Not Rated

    Stays "Cool"

    User rated this bed:
    Not Rated

    Value

    User rated this bed:
    Very poor Value

    Warranty Service

    User rated this bed:
    Not Rated

    Softness Level

    User rated this bed:
    N/A
    Not Rated