Customer Support after purchase - POOR

We have been trying to exchange our foundation for several days, the phone system sends you back to an email for a response from customer support. Problem is they never reply!!!! I can't comment on the mattress yet as we have only had it for 5 days...….

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Pros:
None provided
Cons:
  • Customer Service
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Ratings from this Sleeper

Back Support

User rated this bed:
Fair Back Support

Pressure Relief

User rated this bed:
Poor Pressure Relief

Sleep Quality

User rated this bed:
Same Sleep
Previous mattress was:
Memory Foam

Stays "Cool"

User rated this bed:
Good "Coolness"

Value

User rated this bed:
Don't know Not Rated
Price paid (approximate):
$1,500 (Queen) Size

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Slightly too hard