A Company You Can Trust

We were hesitant to order a mattress sight unseen, but after reading the great reviews regarding the product and Saatva's customer service ratings, we confidently ordered a queen firm mattress. Ordering was easy and was followed up by a phone call and e-mail. We were even assured we would receive the mattress before Christmas. When I got no call from the delivery service the day prior to the scheduled delivery, I called the carrier but they were closed. A Saatva representative called the carrier and assured me I would receive a call regarding delivery between 6:00 p.m. and 8:30 p.m. that evening. When no call came, I called the carrier the following morning only to learn that an inventory mistake was made and the delivery would be in approximately two weeks. I was very disappointed the carrier failed to call me at any point, and especially disappointed that they failed to inform me no delivery would occur on the scheduled date. I called a Saatva representative, who was very sympathetic and apologetic, and compensated me for the delay. A follow-up call to me was made by Ed Brians ,the Executive Vice President, and he was gracious enough to speak to me and my wife for several minutes and turned my disappointment completely around. The mattress was delivered within one week rather than two. Also, to the carrier's credit, they called me and proved that customer satisfaction is also the number one priority with them. I cannot imagine receiving this high level of customer service from any other business. Regarding the firm mattress we ordered, it is definitely firm but very comfortable. We are sleeping well on this high quality mattress. You can buy from Saatva with confidence that you will be well taken care of.

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Pros:
  • Overall Comfort
  • Customer Service
  • Overall Durability
  • Issue Resolution
  • Motion Isolation
  • Natural Materials
  • Product Quality
  • Professionalism
  • Return Policy
  • Overall Support
  • Surface Integrity
  • Overall Value
  • Warranty Claims
Cons:
  • Delivery Service
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Ratings from this Sleeper

Back Support

User rated this bed:
Excellent Back Support

Pressure Relief

User rated this bed:
Excellent Pressure Relief

Sleep Quality

User rated this bed:
Much better Sleep

Stays "Cool"

User rated this bed:
Excellent "Coolness"

Value

User rated this bed:
Not Rated

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
Just right