worst warranty and customer service ever.

Bought mattress and a topper from these people and what a mistake. The mattress overpriced as you probably already know from other posts but a bit firm for me so bought the topper as well 400. After 6 months the zipper on the cover for topper simply fell off its track causing the whole cover to come off. Called customer service and would not replace. Even though the warranty states on website covers and there zippers will be replaced in two year period. Livid is understatement. Bad back is why I bought this thing and topper put mattress at just right level. Now with out 400. Dollar topper to hard. Asked rep if I could buy a cover. Not an option I guess. Waste of money don't know what to do or were to find another cover. I am crossing fingers on the mattress now hoping nothing happens to it. Because they won't back there product. Junk don't do it.

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Cons:
  • Conforming
  • Customer Service
  • Long-Term Comfort
  • Long-Term Support
  • Motion Isolation
  • Natural Materials
  • Pressure Relief
  • Professionalism
  • Return Policy
  • Surface Integrity
  • Temperature Control
  • Overall Value
  • Warranty Claims
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Ratings from this Sleeper

Back Support

User rated this bed:
Not Rated

Pressure Relief

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Not Rated

Sleep Quality

User rated this bed:
Not Rated

Stays "Cool"

User rated this bed:
Not Rated

Value

User rated this bed:
Not Rated

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
Just right