Horrible service on replacing parts.

I ordered a replacement bladder for one side of the bed. It is now 1 month and I am still sleeping on the couch. I have spoke to 4 diferent people there, 2 said the part was about to be shipped out, 1 said they were going to send a foam pice to put in until they could get the other piece out. All 4 said they would call back with confirmation. Did not here from a single one. The bed is good but there customer service has been horrible. I will never refer another patient of mine to this company.

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Cons:
  • Customer Service
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Ratings from this Sleeper

Back Support

User rated this bed:
Fair Back Support

Pressure Relief

User rated this bed:
Don't know Not Rated

Sleep Quality

User rated this bed:
Slightly better Sleep
Previous mattress was:
Don't know or not sure

Stays "Cool"

User rated this bed:
Fair "Coolness"

Value

User rated this bed:
Fair Value
Price paid (approximate):
$0

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Slightly too soft