Sad Shoulders

We got the pillow top believing that it would be a plush top. No. It's just a soft top on a pretty firm bed. I do like the support, but I'm a side sleeper and have had SO MUCH shoulder pain since I got this bed. My lower back and hips don't hurt as much because the support is good. But, my shoulders hurt all day, now, and they BURN while I'm sleeping. We've experienced excellent customer service up to this point, but we're getting ready to take advantage of the 100 night sleep trial and return it. I feel sad about it. I love the idea of organic mattresses, hand made in the USA, but my shoulders are way more sad than I am, so it must go.

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Pros:
  • Customer Service
  • Overall Support
  • Warranty Terms
User also said: good support
Cons:
  • Pressure Relief
User also said: no give for pressure points
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Ratings from this Sleeper

Back Support

User rated this bed:
Fair Back Support

Pressure Relief

User rated this bed:
Very Poor Pressure Relief

Sleep Quality

User rated this bed:
Same Sleep
Previous mattress was:
Memory Foam

Stays "Cool"

User rated this bed:
Good "Coolness"

Value

User rated this bed:
Good Value
Price paid (approximate):
$2,000

Warranty Service

User rated this bed:
Good Warranty Service

Softness Level

User rated this bed:
Slightly too hard