CUSTOMER SERVICE

  • Prices:
Pros:
None
Cons:
Customer Service
Delivery Speed
Responsiveness

Posted by Gary from Roanoke, VA on February 20, 2015

I ordered a Ashley furniture Bar stool in December with a maybe delivery date by Christmas. Part finally arrived February 13th, drove five hours round trip to pick it up and it was the wrong part when I opened it up. It was for two additional bar stools to add to my original set. When I called the store they found out part was discontinued in September and Ashley substituted another bar stool that doesn't match the original. He know wants me to drive 5 hours to return the stools to get my money back. This is not customer service and I would not buy anything from this store again.


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