Good mattress but misleading satisfaction guarantee

The mattress sleeps great and I am quite happy with the quality of the mattress. After our home was nearly destroyed by a storm and having spent months waiting for repairs, we moved back in and purchased this mattress to replace the one ruined by rain. However, this king size mattress was nearly 10" more narrow than the previous mattress and shorter as well. It does not fit the king size bed. My bed would require custom modification in order to properly fit this mattress. When I contacted the company about this issue, the person I spoke to was very rude and explained this was not an issue that the company would consider for warranty or exchange. I was very shocked by their behavior and lack of any consideration whatsoever, but after having gone through such an ordeal we decided to simply cut our losses and use a thicker comforter over the mattress to cover the gaps. It's a shame that a company with such good reviews and great products would fail so miserably to even show a bit of understanding, much less any hint of concern for quality customer service.

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Pros:
  • Overall Comfort
  • Product Quality
Cons:
  • Customer Service
  • Warranty Terms
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Ratings from this Sleeper

Back Support

User rated this bed:
Excellent Back Support

Pressure Relief

User rated this bed:
Excellent Pressure Relief

Sleep Quality

User rated this bed:
Slightly better Sleep
Previous mattress was:
Memory Foam

Stays "Cool"

User rated this bed:
Fair "Coolness"

Value

User rated this bed:
Good Value
Price paid (approximate):
$1,000 (King) Size

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Just right