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Make the Customer Happy

  • Selection: Excellent
  • Expertise: Excellent
Pros:
Tim set the bar high so that we would always recommend beds express!
Customer Service
Delivery Speed
Professionalism

Posted by Vic a from New Market, AL on April 19, 2017

We bought our original mattress in July but it was very hard and uncomfortable. Because it was a Stearns and Foster we expected better. Two other salesmen were unable or unwilling to provide a solution. However, Tim listened to us and went the extra mile to provide us the right mattress. We were resigned to poor sleep until we met Tim and he worked magic for us to get the right mattress and a o quick delivery. His actions are what good customer service is all about.

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    Comments (1)

    Official Response
    I Vic, thank you for your review and sorry that it took so long to resolve. I am happy to hear that Tim made it right!
    By Austin on July 15, 2017

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