Amazing Customer Service

  • Selection: Good
  • Expertise: Excellent
  • Service: Excellent
Pros:
Localness
Customer Service
Delivery Service
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Issue Resolution
Product Quality
Overall Value
Cons:
Price

Posted by Eden W from Eagle Mountain, UT on August 15, 2011

My husband and I bought a mattress and box set that was on sale and after we bought it we found out that if you Like their FaceBook page you can get free delivery. I wasn't sure I would still qualify since we bought the mattress pretty much at the same time as we Liked it, but we called and they said just talk to whomever was working the desk and they would take care of it for us. When I got to the store so they could refund the delivery to my debit card, not only was the employee expecting me, but he called me by name and made sure it was a great experience. They also called to confirm the delivery date and made the whole experience effortless.


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