Poor execution of concept

We had to return our first Dormeo Octaspring after I spent over a year complaining that something was wrong with it & my hip constantly hurt. Customer Service from the company we bought it from told me to take off the cover - the mattress top was split in several places. This mattress was replaced with the DO 8600 & I can feel the foam 'springs' in many areas making for a lumpy sleep. The top foam layer is just too thin. The new mattress off gassed for a few weeks and has a mildew smell. I wish we stayed with our latex mattress.

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Cons:
  • Customer Service
  • Product Quality
User also said: expensive, uncomfortable, poorly made
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Poor Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep
Previous mattress was:
Latex

Stays "Cool"

User rated this bed:
Poor "Coolness"

Value

User rated this bed:
Poor Value
Price paid (approximate):
$3,600

Warranty Service

User rated this bed:
Good Warranty Service

Softness Level

User rated this bed:
Slightly too hard