Increased back pain and very poor customer service

I have had this mattress for two months and have tried every means possible to contact Real Sleep for a return over the past three weeks with no response to phone calls or emails. They have a 100 day guarantee that is worthless if no one responds.

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Cons:
  • Back Support
  • Customer Service
  • Warranty Claims
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Ratings from this Sleeper

Back Support

User rated this bed:
Very Poor Back Support

Pressure Relief

User rated this bed:
Very Poor Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep
Previous mattress was:
Innerspring / Traditional

Stays "Cool"

User rated this bed:
Fair "Coolness"

Value

User rated this bed:
Fair Value
Price paid (approximate):
$1,200 (Queen) Size

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Much too soft