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Posted by Stacy S from Trumbull, CT on September 22, 2012

In this day and age, dealing with faceless people through the Internet can be a very iffy thing. We practice due diligence, investigating and researching but even then, it's "buyer beware." Through the magic of phony but carefully put together websites that look so professional, it's easy to get fooled by people out to make big $$. I was so hesitant about Sweet Dreams online because I used their interactive site to ask some questions about the mattress I wanted to buy and they were just SO HELPFUL AND KNOWLEDGEABLE.
I thought they couldn't be for real, so I investigated further. Making a long story short, I bought my mattress, a Simmons Black Beyond Kelyn pillow top, and platform bed with drawers from Sweet Dreams and the experience was fabulous. I was going away for several weeks and they worked with me on delivery date and set up throughout the process. When the bed was finally delivered, there was a crack in the wood of the drawers, through no fault of Sweet Dreams. Even the delivery men were wasn't their fault either, but the fault of the straps on the packaging. Andrew at Sweet Dreams was wonderful about scheduling the replacement ASAP and he kept in touch with me throughout the process. The bed was delivered and set up yesterday and it is amazing. Andrew called me to make sure it had all gone well. When was the last time a bedding store or department store called to make sure things had gone as planned? NEVER. The products were just as expected and desired, the service was attentive and caring, and the whole process was as pleasant as any shopping experience I could ever have imagined. This is a far cry from having a salesperson compare apples and oranges and telling you that they're all the same thing. Sweet Dreams is an honest and customer-oriented company and I am recommending it to anyone, everyone, who needs any kind of bedding or bed-related furnishings. And if you just need honesty about something you already have but about which you have doubts or questions, count on Andrew, or Stephen or anyone at Sweet Dreams to help you with your issues. You'll get straight advice and answers from some very, very nice, honest people. I wish buying EVERYTHING could be this pleasant and easy. Thanks, Sweet Dreams!

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