Rip Off

  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Customer Service
Product Quality
Warranty Claims

Posted by Laura J from Colorado Springs, CO on September 6, 2012

Be careful when shopping for a mattress MATTRESS FIRM sold us a mattress for 600.00 that fell apart at the seams when we tried to move it they refuse to refund our money as they say it was in good condition when it left the store. When I asked about the warranty (the one that sold us on the bed) (20 years) they said it doesn't cover seams. When I asked about their wonderfull 100 day gaurantee they said the bed can't go back under the guarantee since it's ripped. They will however be generous and take the bed back if we pay an additional 460.00 for a different bed of their choice!

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