The mattress was purchased for my 87 year old mother and ...

The mattress was purchased for my 87 year old mother and shortly after the purchase she said that there was a raised area (hump) down the center of mattress . I first purchased a new mattress pad thinking that would help but it did not. Secondly , I purchased a foam pad to put under the mattress pad and this didn't help. I called store where I purchased the mattress and they sent a gentleman from their store to look at it. He pulled a twine string from his pocket and he pulled it across bed and said it didn't meet he variation requirements of 1 to 2 inches to be considered defective. He asked if we had turned it over and I told him that I couldn't turn it over alone and neither could my 87 yr old mom. He turned it over and suggested we try that. My mom tried the mattress for over two more weeks but still said she couldn't sleep in the middle because if the raised area. I called store again and was told that it didn't meet the defective test of pulling the string across mattress and that they couldn't do anything but have sales rep from Park Place call me. I was contacted by sales rep and I was told again that the defective criteria wasn't met when they measured . He then asked was she a big person ??? I answered well she is about 5ft 4 inches and weighs about 160 does that qualify as big?? Then his answer was well maybe she wasn't heavy enough to push the center down. So his theory of her being too big went to being too small - personally I have never purchased a mattress based on my weight . He started with that mattresses have a crown in center and that could be why it felt higher but I have never had that issue with any mattress I have ever owned. He then said there was nothing they could really do. I explained that she needed to be able to sleep comfortably in the center since she sleeps alone and for stability purposes but again he said he could not do anything. I am a very unhappy customer who feels the money was wasted . Very disappointed in product and customer service of Park Place mattress !

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Cons:
  • Customer Service
  • Issue Resolution
  • Surface Integrity
  • Overall Value
  • Warranty Claims
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Ratings from this Sleeper

Back Support

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Not Rated

Pressure Relief

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Not Rated

Sleep Quality

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Not Rated

Stays "Cool"

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Not Rated

Value

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Poor Value
Price paid (approximate):
$750 (Queen) Size

Warranty Service

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Very poor Warranty Service

Softness Level

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N/A
Not Rated