Like sleeping on the floor!

I purchased a Nectar mattress after reading reviews online. The mattress is way too firm for me & is causing me more pain. Their 365 day return policy doesn't start until after you have slept on it for 30 days. Now it is next to impossible to reach someone by phone. They don't respond to e-mails. But I finally got through to them. They say I have to find someone to donate the used mattress to. Scan a copy & send back to them. I have not been able to find any charities that accept used mattress & they are offering no help at all. So buyer beware!

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Cons:
  • Customer Service
  • Firm Support
  • Return Policy
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Ratings from this Sleeper

Back Support

User rated this bed:
Very Poor Back Support

Pressure Relief

User rated this bed:
Very Poor Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep
Previous mattress was:
Innerspring / Traditional

Stays "Cool"

User rated this bed:
Very Poor "Coolness"

Value

User rated this bed:
Fair Value
Price paid (approximate):
$699 (Queen) Size

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Much too hard