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Great Sales Experience. Lousy Problem Resolution.

  • Selection: Fair
  • Expertise: Fair
  • Service: Fair
Pros:
Can try mattresses in-store
Cons:
Poor delivery service which damaged my walls and headboard, with no real resolution. Also, their post-purchase warranty and customer service puts little effort into customer satisfaction..
Customer Service
Delivery Service
Issue Resolution

Posted by Emma from Philadelphia, PA on June 12, 2022

Raymour and Flanigan offer a great warranty until you need to use it. After a little over three years, the mattress became unbearable, causing significant back pain. The store sent a rep out with a bar to measure a "dip." There is no visible dip, just a horrible aching back. They offered no solutions and told me I had "no options." I will never purchase a mattress from them again.


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