Ashley Furniture Rochester, NY


Store Location

650 Hylan Dr
Rochester, NY 14623
  • Phone: (585) 487-4130
  • Status: Open
The Ashley Furniture in Rochester, NY store location has 1 rating and 1 review on GoodBed.
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Top Brands Ashley Furniture

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About the Retailer Ashley Furniture

5 people recommend Ashley Furniture for mattress shopping.

Ashley Furniture is a furniture retailer that sells mattresses in addition to other types of home furnishings. ...
→ Visit the Ashley Furniture profile

Other Nearby Stores Ashley Furniture

Latest Review Ashley Furniture

Terrible Customers Service and Misleading Product - I shopped allover and decided to buy my mattress as Ashley, based upon the comfort level of the mattress that I chose in their showroom. The salesman was very friendly ... Read review.
More reviews for Ashley Furniture in Rochester, NY →

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Available Products Ashley Furniture in Rochester, NY

Ashley Furniture in Rochester, NY carries the following products. Select a manufacturer below to view the lines and collections carried by this store:

  • 8.5/10
  • 8.4/10
  • 8.2/10
  • 7.7/10
  • 7.4/10

Popular Collections Carried by Ashley Furniture in Rochester, NY

  • Sealy

    Sealy mattresses have 5,343 ratings and 135 reviews on GoodBed.

    Sealy produces a broad range of innerspring and specialty mattresses and foundations through the Sealy, Sealy Posturepedic and Optimum brands ... See Sealy models »

    Brand Rating

    ( 5,343 ratings + 135 reviews )
  • Simmons

    Simmons mattresses have 3,931 ratings and 207 reviews on GoodBed.

    Simmons Bedding Company is the maker of Beautyrest, Beautyrest Black, Natural Care, ComforPedic and Simmons Kids mattresses, among others. Simmons ... See Simmons models »

    Brand Rating

    ( 3,931 ratings + 207 reviews )
  • Tempur-Pedic

    Tempur-Pedic mattresses have 1,526 ratings and 44 reviews on GoodBed.

    TEMPUR material is engineered to absorb and redistribute body weight (pressure), conforming exactly to every curve and angle of your ... See Tempur-Pedic models »

    Brand Rating

    ( 1,526 ratings + 44 reviews )
  • Aireloom

    Aireloom mattresses have 81 ratings and 16 reviews on GoodBed.

    Aireloom mattress designs conform to your body with their unique constructions, providing proper body balance and support, as well as ... See Aireloom models »

    Brand Rating

    ( 81 ratings + 16 reviews )
  • Ashley Sleep

    Ashley Sleep mattresses have 27 ratings and 9 reviews on GoodBed.

    See Ashley Sleep models »

    Brand Rating

    ( 27 ratings + 9 reviews )

Reviews Ashley Furniture in Rochester, NY

Ashley Furniture is recommended by 0% of mattress shoppers on GoodBed (based on 1 rating + 1 review).

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Review Summary

Based on 1 rating + 1 review

Overall Rating:
Recommended by: 0% of owners on GoodBed (based on 1 rating + 1 review).

Most Recent Reviews Ashley Furniture

  • Selection: Thumbs-down
  • Prices: Thumbs-up
  • Expertise: Thumbs-up
  • Service: Thumbs-down




Customer Service

Customer Service

I shopped allover and decided to buy my mattress as Ashley, based upon the comfort level of the mattress that I chose in their showroom. The salesman was very friendly and made my family feel at ease with making a large purchase of a king sized, expensive mattress. When the mattress was delivered, we noticed immediately that the mattress was NOT the same as the one that was tested in the showroom. The one that was delivered to me was so much harder, to the point that we could not sleep on the bed. I have been in agony with back pain, worse than I have ever felt in my life. I called customer service several times and was told that I needed to break in the mattress and that it would take time to feel better. I said that was never disclosed to me and that I am 5 months pregnant. I purchased a new mattress because I liked how the one in the showroom felt and the mattress in my bedroom felt nothing like the sample in the showroom. Had I known that I was supposed to break in a mattress for a minimum of several months before it was comfortable I would have kept my old mattress! I was told that I should have known better, that all mattresses need to be broken in and that it was common sense. I was told that I did not buy a comfort guarantee and when I tried to explain that it was not a comfort issue, that it was an issue of not getting the bed that I tried at the store and it was a disclosure issue, I was ignored. They also told me that the mattress in the showroom was likely over a year old and that hundreds to thousands of people had broken in that bed. Why was this never disclosed? I asked this and the woman in customer service told me that if they put those thing into the contract that it would be pages and pages long. I called the salesman back in the store who to my face was so friendly and even on the phone said he would do everything he could to help me. He never called back, although he promised he would. I have been ignored and treated like garbage when I gave my money and trust in a store that could care less about customer service and follow through. I will never shop in this store again and recommend that others take my advice and do the same thing.

About this Store Location Ashley Furniture in Rochester, NY

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Ashley Furniture

Ashley Furniture is a furniture retailer that sells mattresses in addition to other types of home furnishings. Headquartered in Arcadia, WI, Ashley Furniture carries a variety of mattress models from which to choose, including mattresses from Aireloom, Ashley Sleep, King Koil (Comfort Solutions), Natura, Pure LatexBliss, Restonic, Simmons, Sealy and Tempur-Pedic. Ashley Furniture has furniture stores in over 50 states spanning a number of different metropolitan areas.
View the Ashley Furniture profile →


650 Hylan Dr
Rochester, NY 14623

Additional Information Ashley Furniture in Rochester, NY


Ashley Furniture is a general furniture store in the Rochester, NY area. As a furniture retailer featuring a broad selection of mattresses, Ashley Furniture carries mattress models from Aireloom, Ashley Sleep, Sealy, Simmons and Tempur-Pedic.

Regions Served:

Rochester, NY


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