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Customer Service Attitude - Mature, But Not High Pressure!

  • Selection: Good
  • Expertise: Excellent
  • Service: Good
Pros:
Customer Service
Professionalism

Posted by Brian G from Chicago, IL on June 1, 2026

Lane was visited 3 times by my wife and I before we jumped into a purchase of a 2King XL Adjustable Base.

He was always responsive, never showing impatience, and ultimately conveyed an interest in our desire to improve our sleep experience.

He is to be considered, from our perspective, a valued employee of Furniture Row/Denver Mattress!

Thanks to Lane and his boss who retains him.

B. Galloway



    Comments (1)

    Official Response
    Thank you so much for your kind words and for taking the time to share your experience. We’re thrilled to hear you had a great shopping experience with Lane at our Normal Denver Mattress! Our team works hard to provide excellent service and help our customers find the right mattress. We truly appreciate your feedback and hope you enjoy your new mattress!!

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