My wife and I went to purchase a couch at the Ashley Furniture store at 14270 Smoketown Road, Woddbridge, VA 22192. Item was not in stock so we have not received any merchandise. We we’re informed of the back-order only after being charged. We called the next day to cancel the order with the manager and he said they will not give a refund even though we have not received anything nor do they carry it. He wanted to charge us 30% as a “restocking” fee for something they don’t even have in stock, and are holding my entire funds hostage since they won’t refund any of it. At no point in time did the sales person notify us of store policies during the purchase. We contacted the store within 24 hours of initial purchase, the store manager by email, who replied at first several days later, but has since then stopped responding to any emails. I should not have to go through all this hassle just to get my money back for something I never received nor do I no longer want. This is no way for a business to treat customers.
Comments (1)
You can take up a claim with your credit card if you purchased with a Visa/Mastercard/American Express. Call the number on the back of your payment method and do a charge back. It's consumer protection against goods not delivered. If they fight you more on it, then you can take it to the Better Business Bureau and file a complaint. I would bet they give you your full refund at that point.