Mattress size is not correct!

I bought the iseries from Macy's in July. I was converting a queen size frame to a California king, so I had to measure the mattress. Cal. King is supposed to be 72x84. This measured 70x82. When they replaced it, again it was 70x82. When I contacted Serta, they told me it was impossible. They have quality control. Macy's replaced it again with no problem. Again wrong size. Sertas customer service was very rude. I spoke to several different people and they were all rude. To make a long story short, I have had 4 mattresses delivered- all we're 2 inches too short and 2 inches short on the width. I like the bed,but now I need to decide what to do.

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Pros:
  • Overall Comfort
User also said: Comfortable
Cons:
  • Customer Service
  • Product Information
User also said: Cheated on the size
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Ratings from this Sleeper

Back Support

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Poor Back Support

Pressure Relief

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Not Rated

Sleep Quality

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Not Rated

Stays "Cool"

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Not Rated

Value

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Poor Value

Warranty Service

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Not Rated

Softness Level

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N/A
Not Rated