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Company does NOT honor 100-day trial, will shut you out

  • Selection: Fair
  • Expertise: Fair
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Responsiveness

Posted by Michael from Cuyahoga Falls, OH on November 18, 2018

I was initially pleased with my purchase (a Luxi One full-size mattress), but after two months it began to lose its support and springiness (and very unevenly), leading to soreness and stiff necks in the morning.

I contacted Luxi countless times over the course of 3 MONTHS to try to return the mattress, and every time I reached out, they replied ONCE and never followed up. This all culminated in the CEO himself, David Farley, contacting me ONCE and then ignoring all replies.

There is no shortage of complaints regarding Luxi and its refusal to refund customers who return their mattresses, including on this very site.

This company is a scam, plain and simple. STAY AWAY.


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