BUYER BEWARE: Garbage bed, Luxi does NOT honor 100-day trial

I was initially pleased with my purchase (a Luxi One full-size mattress), but after two months it began to lose its support and springiness (and very unevenly), leading to soreness and stiff necks in the morning. I contacted Luxi countless times over the course of 3 MONTHS to try to return the mattress, and every time I reached out, they replied ONCE and never followed up. This all culminated in the CEO himself, David Farley, contacting me ONCE and then ignoring all replies. There is no shortage of complaints regarding Luxi and its refusal to refund customers who return their mattresses online, including on this website. This company is a scam. STAY AWAY.

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Cons:
  • Customer Service
  • Issue Resolution
  • Overall Support
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Ratings from this Sleeper

Back Support

User rated this bed:
Very Poor Back Support

Pressure Relief

User rated this bed:
Poor Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep
Previous mattress was:
Memory Foam

Stays "Cool"

User rated this bed:
Fair "Coolness"

Value

User rated this bed:
Very poor Value
Price paid (approximate):
$0

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Slightly too hard