Company will ignore all communications, hope you go away

This company is a SCAM. Anatomic Global is the parent company and maker of the Luxi One mattress. The company claims to offer a 100-night sleep trial, and a nice long warranty, but customer service will simply not process any returns or refunds. They don't tell you "no," they just... ignore you. I was even contacted by the company's CEO, David Farley, personally after I filed a complaint with the Better Business Bureau—and then he also ignored every one of my replies. Other complaints online tell me that this isn't an isolated incident.

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Cons:
  • Customer Service
  • Issue Resolution
User also said: Disreputable company
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Ratings from this Sleeper

Back Support

User rated this bed:
Very Poor Back Support

Pressure Relief

User rated this bed:
Very Poor Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep
Previous mattress was:
Memory Foam

Stays "Cool"

User rated this bed:
Fair "Coolness"

Value

User rated this bed:
Very poor Value
Price paid (approximate):
$449 (Full (Double)) Size

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Much too soft