Like sleeping in a hammock after a year, joke of a warranty

At first we were very pleased with the mattress, and how it felt. However within the first year our mattress started sinking in both places where we sleep. By 18 months the indentions were so bad you could see them with our bed made up. Contacted the company we bought our mattresses from and they put me in contact with someone at Golden Mattress. The "warranty" Golden Mattress provides is an absolute joke. Basically they have so many rules - and there needs to be 2 inch indentions before they consider it an issue. Almost 1 1/2" indentions in 18 months (and I weight 110 lbs). Cheap, horrible mattress, 0 customer service from Golden Mattress. Would NEVER recommend.

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Pros:
    User also said: None
    Cons:
    • Customer Service
    • Surface Integrity
    • Warranty Terms
    User also said: Quality
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    Ratings from this Sleeper

    Back Support

    User rated this bed:
    Very Poor Back Support

    Pressure Relief

    User rated this bed:
    Fair Pressure Relief

    Sleep Quality

    User rated this bed:
    Much worse Sleep
    Previous mattress was:
    Innerspring / Traditional

    Stays "Cool"

    User rated this bed:
    Good "Coolness"

    Value

    User rated this bed:
    Very poor Value
    Price paid (approximate):
    $1,300 (King) Size

    Warranty Service

    User rated this bed:
    Very poor Warranty Service

    Softness Level

    User rated this bed:
    Just right