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THEY LIE TO GET YOUR MONEY AND THEN DROP YOU

  • Selection: Good
  • Expertise: Poor
  • Service: Very poor
Cons:
Customer Service
Sales Pressure
Transparency

Posted by tonya from Houston, TX on August 27, 2020

I AM SO DISAPOINTED IN MATTRESS FIRM SELLING. i went into the store to look around at my options since my current bed has a major dip in it, we were greeted by the 'manager" who sort of tried to sell us some beds but was having to be interrupted multiple times to answer the phones. i told him upfront I have a bed with drawers on 1 side and he said oh that's not a problem with our adjustable beds. well i was conned into buying a 3500 dollar bed and upgraded the "FREE" adjustable bed to 1 level up so that the feet are adjustable as well. he said he was giving me all the deals and was going to get in trouble with cooperate for basically giving me the bed. 3500 dollars for an alcove mattress LMAO. well the delivery guys come and look at my bed and say oh no no you cannot have the drawers I USE THESE 2 DRAWERS EVERYDAY that is why i spent extra money on the set to get the drawers. he also throws in 2 pillows a sheet set and a mattress protector that he says is valued at 500 YEA RIGHT....the sheets come and the color is wrong. he proceeds to tell me oh you can go to a ups store mail them back and we wil send you the correct ones. WHY IS THIS MY ISSUE???! WHY IS IT MY DOLLAR I HAVE TO SPEND TO GET THE FREE GIFT I WAS PROMISED?!>>!! this is terrible terrible service will NEVER COME BACK and will tell everyone i know this is not good business. when i called to complain my salesman told me now isnt a good time can i call back later theres customers in the store. SO INSTEAD OF FIXING MY ISSUES RIGHTING YOUR WRONGS YOUD RATHER MAKE A NEW SALE. just a very fowl taste in my mouth


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