After sleeping on a tempurpedic for years, I decided it was time to get a new bed. After researching various models from brick and mortar stores and bed in a box websites I settled on Bella Bed b/c of its 2 in 1 feature. I love the fact that it has both a "soft" and "firm" side. It was like getting two mattresses in one. I started with the soft side,and it was as advertised, extremely comfortable. Eventually, curiosity got the best of me and I turned it over to try the "firm" side and it was perfect. As much as loved the comfort of the soft side, I simply sleep fantastic on the firm side. It has a similar feel to the tempurpedic I had but was more comfortable all while supporting my back. Overall, this mattress is truly five stars. The value, comfort and customer service were all first class. Highly recommend to everyone.