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Buy your mattress elsewhere!

  • Selection: Fair
  • Expertise: Very poor
  • Service: Very poor
Cons:
Customer Service
Product Consistency
Return Policy

Posted by Jessica from San Diego, CA on August 9, 2021

If you are in the market for a new mattress, do not go to Jeromes. There is no sleep trial or returns allowed. With some haggling, they might let you exchange for an exorbitant 25% restocking fee. You can't reach their corporate offices as I tried to on three separate occasions sitting on hold for an hour each time before the system hangs up on you. Additionally, the customer service representatives at the store do not identify themselves when calling and overall were very unprofessional to deal with making promises that were not kept much like car salesmen.

My story with them is as follows. I wanted to get a firmer mattress and came upon their opulence firm mattress in their showroom which reads firm on the display. It seemed comfortable at the time but the one I had delivered to my home felt like sleeping on a boulder. I returned to tell them I had made a mistake and discovered that this mattress in reality is an extra firm mattress which is hidden at the bottom of the mattress and only visible if it is lifted out of the displayed bed frame. They outright refused to even consider an exchange until I had given the mattress at least 30 days time to be broken in. So after 30 very uncomfortable sleepless nights, they finally allowed me an exchange with a $280 restocking fee.

Bottom line: Don't waste your time and buy your mattress elsewhere!


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