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Warranty ripoff

  • Selection: Fair
  • Expertise: Poor
  • Service: Poor
Customer service in the store is excellent. Very friendly with the whole family. The problem comes later . . .
Customer Service
Make bogus claims so they don't have to honor the warranty.
Warranty Claims

Posted by Lori K from Corona, CA on December 15, 2011

 We purchased a mattress and after only 3 years it had an almost 2 inch dip in the middle. After going through a mattress inspection we were given a credit for a new mattress, but when it came time to deliver the delivery people inspect your old defective mattress before they will make the exchange.  They claim to see a bogus stain and refuse delivery. I then get a call from Rosea saying I have to have the imaginary stain professionally cleaned and they will come to reinspect. She was very rude on the phone and I have a feeling the whole warranty is bogus. After looking online for a few minutes I have seen this same story more than once. Do not buy from them!

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