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Was satisfied until I realized the full size mattress and...

  • Selection: Poor
  • Expertise: Poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Professionalism

Posted by Kathleen from Biloxi, MS on September 3, 2017

Was satisfied until I realized the full size mattress and box spring I chose was too small for my guest room. I asked to swap for a queen and was refused by phone by salesperson on duty that day. Mine was off for 2 days. I went into the store in person to speak with my salesperson. She also refused and stated she had TOLD ME I COULD NOT RETURN OR EXCHANGE at the time if purchase. She absolutely DID NOT tell me no exchanges. I am disgusted with the unprofessional manner in which I was treated and plan to share my experience with friends and relatives. What ever happened to customer service. Telling a lie just to make a sale creates ill will and destroys the potential for building a successful business. Shame on them!!!


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