Horrible Customer Service!!!!!!

This bed buying experience was a nightmare. The bed initially was shipped elsewhere and I NEVER could get thru to the customer service line live person. Secondly, I had to return a defective platform bed with wobbly legs. I was told I had to donate the frame to a qualifying charity and document it. I did this . And waited beyond the time they said my refund will occur over 10 days and it hasn't happened yet. Again tried multiple times reaching customer service different times of day waiting on hold. And you will have to wait in queue on a chat customer service line. This was an expensive bed and the service is absolutely garbage. Never again from this company

See more ratings and reviews of this mattress »

  • Customer Service
  • Issue Resolution
  • Price
Was this helpful? 
Helpfulness (+2)

Ratings from this Sleeper

Back Support

User rated this bed:
Good Back Support

Pressure Relief

User rated this bed:
Good Pressure Relief

Sleep Quality

User rated this bed:
Same Sleep
Previous mattress was:
Don't know or not sure

Stays "Cool"

User rated this bed:
Good "Coolness"


User rated this bed:
Fair Value
Price paid (approximate):
$800 (Queen) Size

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Just right