Started out nice, but 18 months into ownership, went bad

Bought 2 of these. First 18 months, rotated them as we were told to do, yet after 18 months both mattresses developed sags and mid-body depressions. Neither of us is overweight so it's not like we stressed the mattress. The mattress is just weak. The "warranty" requires a 1-1/2" depression without anything on it. The mattresses never did that. Instead, the springs just got weak, they did not recede. The warranty is set up so that when the springs weaken, you can't make a warranty claim. The weak springs rebound to close to original, but no longer support weight. I would stay FAR away from the "Spinal Care Deluxe" series. We've had two and they were both losers.

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Pros:
  • Overall Comfort
  • Firm Comfort
Cons:
  • Customer Service
  • Overall Durability
  • Long-Term Comfort
  • Long-Term Support
  • Price
  • Product Quality
  • Surface Integrity
  • Overall Value
  • Warranty Terms
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Excellent Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep

Stays "Cool"

User rated this bed:
Excellent "Coolness"

Value

User rated this bed:
Not Rated

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
Much too soft