Broke within a year. Horrible customer service

The morons at Restwell actually expect the customer to drop the mattress off at the warehouse for inspection when the springs broke along the edge and we made a warranty claim. Hey Restwell, what are we suppose to sleep on after we’ve dropped the mattress off? Oh, and how do you expect me to strap a king sized mattress to the roof of my car and drive 100km/hr down the highway in the winter while it’s raining for the 45 minute trip to the warehouse? They refuse to send a truck to come and pick it up. The worst customer service you could possibly imagine. I will fork out the extra dollars and do business with one of the mattress in a box companies out there that have great reviews and pay the $100 to have a junk removal company come and take my piece of garbage Restwell mattress away for recycling.

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Ratings from this Sleeper

Back Support

User rated this bed:
Fair Back Support

Pressure Relief

User rated this bed:
Excellent Pressure Relief

Sleep Quality

User rated this bed:
Slightly worse Sleep
Previous mattress was:
Don't know or not sure

Stays "Cool"

User rated this bed:
Poor "Coolness"


User rated this bed:
Poor Value
Price paid (approximate):
$1,200 (King) Size

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Slightly too hard