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  • Selection: Excellent
  • Expertise: Excellent
Variety of products , trial period, exchange policy, knowledge of sales person, showed concern for c
Customer Service

Posted by Danny from Vancouver, WA on August 28, 2020

We went to the store after visiting several others and already having decided where we were going to buy. (A different store) Paul was fun, enthusiastic and most of all knew his products. We looked at the same bed here and found the price to be better. The trial included a full years use with a one time option to exchange. Delivery and old mattress removal were included. Paul answered all questions and was patient in explaining the differences in each of the series. He did not push to make a sale. I called him regarding a question about another bed we were looking at and although busy got back to us the same evening after store hours. He also offered to come in early and even on his day off if necessary. I told him to enjoy his days off.
He made me feel that he would stand behind any product I chose. We will be buying a bed from here within the next week and I will rest easy knowing that Paul will help if any problems come up. The store has good reviews and is only a mile from where we live.

We have been shopping and reviewing mattresses for about three weeks. Paul helped to make the experience easier.

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