Great Customer Service!

We ordered the Hard luxury King mattress, which proved to be too hard for us. Joe Alexander asked detailed questions, and also requested that we wait out the trial period. When we realized we'd never like the hardness of the mattress (arm was falling asleep), we worked on adding a mattress cover with lots of cushion. It did the trick and gave us the extra bit of softness we needed. If you aren't sure about the hard mattress, I'd highly recommend you try a medium first! You will likely avoid the same issues we had!

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Pros:
  • Customer Service
  • Product Quality
User also said: The mattress quickly decompresses, is well made and is a quality mattress.
Cons:
    User also said: The Hard really was too hard for us without the extra cushion-top mattress liner.
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    Ratings from this Sleeper

    Back Support

    User rated this bed:
    Good Back Support

    Pressure Relief

    User rated this bed:
    Poor Pressure Relief

    Sleep Quality

    User rated this bed:
    Much better Sleep
    Previous mattress was:
    Memory Foam

    Stays "Cool"

    User rated this bed:
    Excellent "Coolness"

    Value

    User rated this bed:
    Excellent Value
    Price paid (approximate):
    $1,299 (King) Size

    Warranty Service

    User rated this bed:
    Excellent Warranty Service

    Softness Level

    User rated this bed:
    Slightly too hard