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POOR CUSTOMER SERVICE

  • Selection: Fair
  • Expertise: Poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Return Policy

Posted by Larry on September 26, 2018

I bought 14 single mattress, so far one had a defect, spring popping through. On the first call I was advised an inspector would call. After a day of waiting, a second call was placed. A customer service rep did not care that someone has to sleep on a mattress with something sticking in her side. I was then informed I needed to fill out on line form with pictures for their people to review and they will get back to me. I will never deal with this company again. It seems we got your money now go away


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