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Sleep Country Canada

What Shoppers Are Saying Sleep Country Canada

You are currently viewing the Sleep Country Canada reviews page.
Be sure to visit the Sleep Country Canada profile for info about the products they carry, store location details, current promotions, photos, videos, Q&A and more!

Top Praise & Complaints Sleep Country Canada

Praise

People who are happy with Sleep Country Canada frequently praise Customer Service and Expertise.

  • Service
    100%

    Customer Service
    Professionalism

  • Expertise
    33%

Complaints

People who are unhappy with Sleep Country Canada frequently complain about Customer Service.

  • Service
    62%

    Customer Service
    Professionalism
    Issue Resolution
    Transparency

Most helpful positive review

Recently we bought a new mattress which was delivered yeste…

Recently we bought a new mattress which was delivered yesterday afternoon. Our old one was over twenty years old. It featured a pillow top and had become far too soft. As I have degenerative osteoarthritis of the spine, a firmer mattress was recommended.… Read more

—Jo-Anne from Burnaby, BC

Most helpful negative review

Worst Delivery Experience Ever & Zero Customer Service

Had a mattress and bed frame delivered to our home and had paid for Green Glove Delivery Service. The delivery staff dragged the bed frame over the floor and down the stairs repeatedly. Bed frame was damaged from the stairs with paint all along the side.… Read more

—Andrea P from Toronto, ON

Do you have something to say about Sleep Country Canada? Write a Review!

Ratings Breakdown Sleep Country Canada Reviews

Summary % Praising % Complaining
Service

34%
Customer Service, Professionalism
41%
Customer Service, Professionalism, Issue Resolution, Transparency
Selection

5%
7%
Expertise

11%
0%
Other Features

0%
0%

Reviews Sleep Country Canada

Do you have a Sleep Country Canada mattress? Write a Review!

Sleep Country Canada Reviews
Ratings
Ratings

(based on 74 ratings + 44 reviews)

  • 5 stars
    (13)
  • 4 stars
    (1)
  • 3 stars
    (1)
  • 2 stars
    (4)
  • 1 star  
    (25)
Recommendations
Recommendations 29 of 74 ratings would recommend Sleep Country Canada to a friend


“Recently we bought a new mattress which was delivered yeste…”

  • Selection: Excellent
  • Expertise: Excellent
Pros:
Professionalism
Cons:
None
Report abuse

by Jo-Anne from Burnaby, BC on Jun 8, 2026


“Worst Delivery Experience Ever & Zero Customer Service”

  • Selection: Good
  • Expertise: Good
  • Service: Very poor
Pros:
None
Cons:
None
Report abuse

by Andrea P from Toronto, ON on Dec 22, 2025


“Great service”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Expertise
Price
Cons:
None
Report abuse

by Ron H from Burlington, ON on Dec 7, 2025


“Your mattress will not be the same as you tried in the store”

  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
None
Report abuse

by Natalia from Toronto, ON on Dec 5, 2025


“Have had the pleasure of meeting with Mathavan about 4 year…”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Delivery Service
Expertise
Professionalism
Cons:
None
Report abuse

by Jacqui M from Brampton, ON on Dec 3, 2025


“The service at St.James store is the best I’ve ever experie…”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Professionalism
Cons:
None
Report abuse

by Heather M from South River, NL on Oct 14, 2025


“Mattress Didn’t Last, and the Warranty’s a Joke.”

  • Selection: Fair
  • Expertise: Poor
  • Service: Very poor
Pros:
None
Cons:
None
Report abuse

by Jessie from Calgary, AB on Jun 10, 2025


“Consumer Beware”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Very poor
Pros:
None
Cons:
None
Report abuse

by Rhonda from Brampton, ON on May 24, 2025


“Store #88 Sherwood Park salesperson Ronika manipulative, etc”

  • Selection: Fair
  • Expertise: Fair
  • Service: Poor
Pros:
None
Cons:
None
Report abuse

by Jean on Nov 21, 2024


“Sleeping on the couch”

  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
None
Report abuse

by Elizabeth w on Nov 13, 2024


“Sales people were great. Warehouse contacts were a disaster…”

  • Selection: Good
  • Expertise: Good
  • Service: Very poor
Pros:
None
Cons:
None
Report abuse

by Robin on Jun 20, 2024


“Super deal and service”

  • Selection: Good
  • Expertise: Excellent
Pros:
Customer Service
Delivery Service
Delivery Speed
Cons:
None
Report abuse

by Wendy on Feb 24, 2024


“Terrible experience with SleepCountry”

  • Selection: Fair
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Transparency
Report abuse

by Jacques on Sep 12, 2023


“Very poor post customer service. The sales was a great expe…”

  • Selection: Good
  • Expertise: Excellent
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Delivery Service
Professionalism
↓ See More ↓
Report abuse

by Ken from Orangeville, ON on Feb 11, 2023


“Warranty claim process is terrible”

  • Selection: Good
  • Expertise: Excellent
  • Service: Very poor
Pros:
None
Cons:
Issue Resolution
Warranty Claims
Report abuse

by Tim from Embrun, ON on Jan 5, 2023


“Bought a mattress and electric bed”

  • Expertise: Good
  • Service: Very poor
Pros:
None
Cons:
Communication
Transparency
Report abuse

by Wayne from Roslin, ON on Oct 5, 2022


“I came for a warranty purpose and Mina helped me a lot to...”

  • Selection: Good
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Cons:
None
Report abuse

by Fatemeh from Richmond Hill, ON on May 30, 2022


“I would like to thank you for the great experience I have.”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Shopping Efficiency
Cons:
None
Report abuse

by Jehan on Dec 19, 2021


“Our experience overall was excellent! Robin was very kno...”

  • Selection: Good
  • Expertise: Excellent
Pros:
Delivery Service
Expertise
Overall Value
Cons:
None
Report abuse

by Betty from Cambridge, ON on Nov 3, 2021


“Wow…just wow”

  • Selection: Good
  • Expertise: Excellent
  • Service: Excellent
Pros:
Expertise
Professionalism
Cons:
None
Report abuse
1 Comment

by Laura on Sep 8, 2021


“they helped me when I really needed it.”

  • Selection: Excellent
  • Expertise: Good
Pros:
Customer Service
Cons:
None
Report abuse

by Linda from Brandon, MB on Aug 30, 2021


“Where are the sheets I paid for 3+ months ago?”

  • Selection: Excellent
  • Expertise: Good
  • Service: Very poor
Pros:
None
Cons:
None
Report abuse

by Kathleen from London, ON on Jul 9, 2021


“Using Covid to denounce Customer Service”

  • Selection: Poor
  • Expertise: Poor
  • Service: Poor
Pros:
None
Cons:
Customer Service
Shopping Efficiency
Transparency
Report abuse

by Victiria from Sylvan Lake, AB on Apr 2, 2021


“We went to buy some pillows. Sales person didn’t even ack...”

    Pros:
    None
    Cons:
    Customer Service
    Report abuse

    by Elaine from St Thomas, ON on Mar 23, 2021


    “WORST EXPERIENCE OF MY LIFE”

    • Selection: Fair
    • Expertise: Good
    • Service: Very poor
    Pros:
    None
    Cons:
    Customer Service
    Delivery Service
    Delivery Speed
    ↓ See More ↓
    Report abuse

    by Alex from Mississauga, ON on Dec 31, 2020


    “Where is the option for ZERO STARS? Online ordered a matt...”

    • Selection: Good
    • Service: Very poor
    Pros:
    None
    Cons:
    None
    Report abuse

    by Scott from Sidney, BC on Sep 16, 2020


    “Run around on repairs and now no one returning messages.....”

    • Selection: Fair
    • Expertise: Fair
    • Service: Very poor
    Pros:
    None
    Cons:
    None
    Report abuse

    by Tammie from Barrie, ON on Sep 9, 2020


    “Don't shop here”

    • Selection: Poor
    • Expertise: Very poor
    • Service: Very poor
    Pros:
    None
    Cons:
    Product Quality
    Report abuse

    by Nick from St Thomas, ON on Mar 1, 2020


    “Do your homework first.”

    • Selection: Good
    • Expertise: Fair
    Pros:
    Customer Service
    Price
    Cons:
    None
    Report abuse

    by Lavinia V from Coombs, BC on Mar 25, 2019


    “Terrible customer service and delivery crew”

    • Selection: Good
    • Expertise: Poor
    • Service: Very poor
    Pros:
    None
    Cons:
    Customer Service
    Delivery Service
    Report abuse

    by A from Burlington, ON on Mar 11, 2019


    “No pressure!”

    • Selection: Excellent
    • Expertise: Excellent
    Pros:
    Expertise
    Professionalism
    Sales Pressure
    Cons:
    None
    Report abuse

    by J from Burlington, ON on Oct 31, 2018


    “POOR CUSTOMER SERVICE”

    • Selection: Fair
    • Expertise: Poor
    • Service: Very poor
    Pros:
    None
    Cons:
    Customer Service
    Return Policy
    Report abuse

    by Larry on Sep 26, 2018


    “Handy location.”

    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Product Selection
    Cons:
    None
    Report abuse

    by Lesley from Keremeos, BC on Jun 7, 2018


    “after purchase of 3 Mattress there was no customer servic...”

    • Selection: Excellent
    • Expertise: Very poor
    Pros:
    None
    Cons:
    Professionalism
    Report abuse

    by Ingrid from Carrying Place, ON on May 10, 2018


    “I can give you many reasons why buy a mattress anywhere else”

    • Prices:
    Pros:
    None
    Cons:
    Customer Service
    Issue Resolution
    Professionalism
    Report abuse
    1 Comment

    by Annie from Vancouver, BC on Aug 13, 2014


    “Will not be a customer of Sleep Country again.”

    • Prices:
    Pros:
    None
    Cons:
    Customer Service
    Issue Resolution
    Responsiveness
    Report abuse

    by Tracy G from Toronto, ON on Jan 22, 2014


    “Warranty is a joke”

    • Prices:
    Pros:
    None
    Cons:
    Product Quality
    Warranty Claims
    Report abuse

    by Bob S from Edmonton, AB on Jan 21, 2014


    “Warranty Issue”

    • Prices:
    Pros:
    None
    Cons:
    Customer Service
    Product Quality
    Overall Value
    Report abuse

    by John D from Edmonton, AB on Sep 28, 2013


    “Poor customer service”

      Pros:
      None
      Cons:
      Customer Service
      Report abuse
      1 Comment

      by Selina N from Ajax, ON on Sep 9, 2013


      “Horrible Experience”

      • Selection: Very poor
      • Expertise: Very poor
      • Service: Very poor
      Pros:
      None
      Cons:
      Product Consistency
      Warranty Claims
      Report abuse
      1 Comment

      by Shannon G on Feb 17, 2013


      “GREAT NON PRESSURE SERVICE”

      • Selection: Excellent
      • Expertise: Excellent
      • Service: Excellent
      Pros:
      Sales Pressure
      Cons:
      None
      Report abuse

      by Hank C from Kamloops, BC on Feb 6, 2012


      “Dishonest Sales Policy”

      • Selection: Fair
      • Expertise: Very poor
      • Service: Very poor
      Pros:
      None
      Cons:
      Customer Service
      Issue Resolution
      Sales Pressure
      ↓ See More ↓
      Report abuse

      by Ray H from Winnipeg, MB on Sep 23, 2011


      “Stay FAR FAR away”

      • Selection: Poor
      • Expertise: Very poor
      • Service: Very poor
      Pros:
      None
      Cons:
      Customer Service
      Price
      Professionalism
      ↓ See More ↓
      Report abuse

      by Vernon S from Vernon, BC on Aug 28, 2011


      “A great option in Canada”

      • Selection: Fair
      • Expertise: Good
      • Service: Excellent
      Pros:
      Customer Service
      Product Selection
      Cons:
      None
      Report abuse

      by Karen Y from Etobicoke, ON on Dec 16, 2009