Problems since it arrived

This mattress feels very different than the one I tried in the store. It's a king and needed to be folded in half in order to bring it to an upstairs bedroom. There is supposedly a spring in the center of the mattress and I don't know if that's what created a problem, but the center and sides of the mattress feel very different than the area I sleep in. It has felt like a there's a depression since the very first night. Customer service will do nothing for this. I'm very upset I chose to buy from this company.

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Cons:
  • Customer Service
  • Product Consistency
  • Surface Integrity
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Very Poor Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep
Previous mattress was:
Innerspring / Traditional

Stays "Cool"

User rated this bed:
Don't know Not Rated

Value

User rated this bed:
Poor Value
Price paid (approximate):
$2,000 (King) Size

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Slightly too hard