Terrible Mattress, terrible longevity, poor customer service

We bought this mattress for our 15 y/o son from a school fundraiser. It developed body impression the within the first year but was barely less than 1.5 inches so they would not warranty it out. Now after 3.5 years it has become about 2.25 inches and they finally warrantied it out, however we now have to pay $220 for freight charges for the new mattress after waiting nearly 3 weeks for warranty approval. I would not recommend this company to anyone. Warranty is a rip-off. If they stand behind their product they would ship for free. Be sure and read the fine print.

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Cons:
  • Customer Service
  • Surface Integrity
  • Warranty Terms
User also said: Terrible longevity, poor customer service, warranty is basically a rip-off
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Ratings from this Sleeper

Back Support

User rated this bed:
Not Rated

Pressure Relief

User rated this bed:
Not Rated

Sleep Quality

User rated this bed:
Not Rated

Stays "Cool"

User rated this bed:
Not Rated

Value

User rated this bed:
Poor Value
Price paid (approximate):
$350

Warranty Service

User rated this bed:
Poor Warranty Service

Softness Level

User rated this bed:
N/A
Not Rated