Name: Mattress Rating
Item: Southerland Collection
Rating: 2
Author: Anonymous

Southerland

Southerland Collection

gel-memory-foam

Memory foam containing small bits of gel mixed into the foam, so as to combine conforming ability of memory foam with cooling properties of gel.

innerspring

Mattress containing any kind of coil springs.  Sometimes thought of as a 'standard' mattress.  Praised for responsiveness and well-established support capability.

Sometimes have back aches or stiffness related to this mattress

Fair

Slightly too soft

initial-support

Quality of back support provided by the mattress when it's new.

surface-integrity

How well it resists body impressions and/or lumpiness.

6-12 months

Less than a year

Shows moderate comfort and/or support loss

Moderately worn

Partial lifespan

No pressure point soreness or loss of circulation

Excellent

Don't know or not sure

Sleep quality or quantity has not changed since owning this mattress.

Same

Approved

Always have back aches or stiffness related to this mattress

Very Poor

Myself + my partner

Was good when I bought it. But after a few months began to visibly have indentation and no support.

Sagging after a few months

Very poor

Not at all satisfied with the manufacturer's response to my warranty claim or other problems

customer-service

Customer satisfaction before, during and after purchase. 

warranty-terms

4 years

More than a year

Shows significant comfort and/or support loss

Very worn

Full lifespan

Innerspring / Traditional

center-support

Support provided in the center part of the mattress (eg, in between two sleeping partners).

comfort

How good it feels to you when you first lie down.

sound

support

How well it supports your back throughout the night, so you wake up free of back pain.

Other family member

We bought this mattress for our 15 y/o son from a school fundraiser. 
It developed body impression the within the first year but was barely less than 1.5 inches so they would not warranty it out.  Now after 3.5 years it has become about 2.25 inches and they finally warrantied it out, however we now have to pay $220 for freight charges for the new mattress after waiting nearly 3 weeks for warranty approval.  I would not recommend this company to anyone.  Warranty is a rip-off.  If they stand behind their product they would ship for free.  Be sure and read the fine print.

Terrible Mattress, terrible longevity, poor customer service

Poor

Slightly satisfied with the manufacturer's response to my warranty claim or other problems

Very comfortable -- just the right amount of softness

Just right

5 years

Performs and feels about the same as when it was new

Like new

pressure-relief

Minimizing pain or loss of circulation in pressure points (eg, hips and shoulders).

temperature

Any effect the mattress has on your body temperature while sleeping.

Infrequent pressure point soreness or loss of circulation

Good

Memory Foam

King

Sleep much more deeply and/or consistently since owning this mattress.

Much better

Never have back aches or stiffness related to this mattress

My husband is a hot sleeper and this bed just works for us.  We both sleep like babies on it. Great for side sleepers.  We are very pleased with our purchase.  When this finally wears out, we will buy another!

Love my Southerland Mattress

Excellent value for the money -- a great deal

Don't know

delivery-service

Quality of service in delivering or shipping the product.

value

How much mattress you get for your money.

Queen

Bought mattress from Sweet Dreams Mattress in Mooresville.  Great sales staff, great deliverymen, fast delivery and set-up, great mattress!!

Child who now loves bedtime!

durability

How well its comfort and support holds up over a normal lifespan (eg, 8-10 years).

issue-resolution

How the company responds when an issue arises.

motion-isolation

How well it minimizes the movement you feel when your partner moves or gets in and out of bed.

natural-materials

Amount of emphasis on using natural and/or organic materials in the mattress to minimize chemical off-gassing.

professionalism

Helpfulness and friendliness of company staff.

retailer-service

return-policy

Policy regarding returns, exchanges, refunds, comfort guarantees.

3-6 months

Completely worn

edge-support

How well it prevents "roll-off" by having a strong, sturdy edge.

Frequent pressure point soreness or loss of circulation

Bassham Furniture

Sleep much less soundly or consistently since owning this mattress.

Much worse

Local store

Often have back aches or stiffness related to this mattress

This mattress started sagging two weeks after purchase, both sleeping sides of the bed had deep troughs in it causing both my husband and I back pain and lack of sleep. I took it back to the furniture store where I purchased it from after 2 months, to be treated with the worst customer service ever. They inspected the mattress without taking off the plastic I wrapped in, stating they found nothing wrong with it. Poor quality, horrible comfort, and warranty. Save your money and keep looking.

Worst mattress I have ever purchased.

Much too soft

assembly

Any assembly or set-up required in order to use the mattress.

financing

Financing programs offered by the company.

repairs

Services provided to repair a broken or defective mattress.

responsiveness

Responsiveness to consumer inquiries and issues.

selling-approach

Amount of pressure applied by the sales staff during the sale.

shopping-efficiency

Efficiency of overall shopping experience.

transparency

Degree to which the company provides clear and complete information about products and/or sales process.

warranty-claims

Never eveer nuy this product

Bought one 8 months ago and it make sound like a donkey. claimed for warranty and it got denied

I will buy a air mattress but not this brand

New house to sort now and will not go near this brand - absolutely shocking 

worse quality product

Ridiculous service and quality

1 year

conforming

Degree to which the mattress conforms to the contours of your body.

initial-comfort

How comfortable the mattress feels when it's new.

National Furniture Liquidators

I have never slept as good as I do know with my Southerland mattress! We bought 3 sets and they are all wonderful! The feel great, give awesome support and were priced right.. We had shopped several stores and the Southerland Brand felt and was priced better than several on the national brands....

Best Sleep Ever

prices

appearance

I live in a very small town where the ONLY furniture store sells nothing but Southerland mattress. I know that this company has a terrible reputation, but thought, "how bad can it be." Ha!!! My sofa is more comfortable than both the gel foam Omni-Tranquil for over $1000.00 or the Charlotte pillow-top. 

Avoid Southerland products!

Bedzzz Express

Will buy Southerland again!
Bedz Express had the best selection and best price in town.
Great sales rep-Jeff
fast delivery, in stock
sent a friend to shop also!

Great Sleep

I purchased this mattress originally for my guest room, because I wanted something nice but didn't want to spend a lot of money.  It turns out that after a few nights on my name brand mattress, I realized the Southerland model was much more comfortable.  We have moved the Southerland to our master bedroom and will soon buy another Southerland for the guest bedroom.  I have had it for about a year, and it is the mattress I've ever owned!!

Southerland Collection
Mattress Reviews

Reviews Summary
Southerland Collection

filter reviews

Southerland Collection Mattress Reviews

Reviews Summary Southerland Collection

filter reviews

Southerland Collection
Mattress Reviews

Reviews Summary
Southerland Collection