Not as Good as Advertised

I was excited after reading the ads on this mattress. However, after sleeping on it for 7 months, it has not lived up to its claims. My back still hurts and it sinks on the side my husband sleeps on so I roll over to his side because he is heavier. It has not held up like it said. I have tried calling and emailing the company with no response. The email comes back undeliverable and no one answers the phone number I called. I got this mattress based on the wonderful 18 month warranty and that I could return it for a full refund, no question asked. I am wondering when this company went out of business? What can I do to get my refund since it has not lived up to its claims?


Cons:
  • Back Support
  • Customer Service
  • Surface Integrity
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Poor Pressure Relief

Sleep Quality

User rated this bed:
Same Sleep
Previous mattress was:
Memory Foam

Stays "Cool"

User rated this bed:
Fair "Coolness"

Value

User rated this bed:
Fair Value
Price paid (approximate):
$1,000 (Queen) Size

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Just right