very low quality and services

Mattress Warehouse, is a badly run business with horrible customer service and very low quality of mattresses . I paid more than $4,000 for an adjustable up and down with a mattress from Mattress warehouse seven corners, Falls church VA- shop. This was the worst experience in my life ! Unfortunately I have had it about 45 days ago and it's just as horribly uncomfortable, I have constant neck pain that I never had until this mattress. I have also bought mattress pads and I am still in pain every single day from my shoulder being pushed into my body every night. When I went back to the same shop and meet with the manager,needs to return or exchange it as per their policy, the "manager" has to try to put me conditions in such a way that came back home and believe that they are really thieves, crooks who are trying to stole customers money !! first there is no return, also there is no exchange contrary to their policy as if you want to do, they will charge you the price of the transportation for picking up their bad mattress then they will charge you another time to deliver another one in addition to the first time delivery charges, that means if you wants to change your mattress , you need to pay for more than another new one !!! if so, I prefered to trash the mattress Warehouse one and to go to another competitor, more serious! as this company is only investing money in Marketing, collects the worst quality of mattresses in the market , sell it with the prices of good ones with now exchange or returns,Mattress Warehouse is just a fancy marketing scheme, Save your money ! and go to serious companies to get your mattress! Run away from this awful company and their hard as a brick mattresses. They spend all their money on ads, not in selecting good products good store managers or customer service. Contrary to your logo with your mattresses quality , Sleep can never happens !

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Cons:
  • Customer Service
  • Pressure Relief
  • Product Quality
  • Return Policy
  • Overall Value
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Ratings from this Sleeper

Back Support

User rated this bed:
Very Poor Back Support

Pressure Relief

User rated this bed:
Very Poor Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep
Previous mattress was:
Don't know or not sure

Stays "Cool"

User rated this bed:
Very Poor "Coolness"

Value

User rated this bed:
Very poor Value
Price paid (approximate):
$1,700

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Much too hard