We have felt very uncomfortable on this bed within the fi...

We have felt very uncomfortable on this bed within the first month. We feel we are falling into a depression and constantly turning during the night to try and get comfortable. We wake up early and with aches and pains. We have followed the instructions on the warranty card to no avail. We called the store that we purchased it from and they offered no assistance referring us to the warranty of the company. We have purchased thousands of dollars. In furniture and beds from Luckies and will not deal with them ever again. Certainly not purchase another Southerland mattress. Luckies steered us to this product from Serta. They should be ashamed!

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Pros:
  • Overall Comfort
  • Initial Comfort
Cons:
  • Center Support
  • Customer Service
  • Overall Durability
  • Issue Resolution
  • Price
  • Retailer Service
  • Overall Support
  • Surface Integrity
  • Overall Value
  • Warranty Claims
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Poor Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep

Stays "Cool"

User rated this bed:
Don't know Not Rated

Value

User rated this bed:
Not Rated

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
Much too soft