Name: Mattress Rating
Item: Southerland Collection
Rating: 1
Author: Eman T

Southerland

Slightly too soft

Occasional pressure point soreness or loss of circulation

Fair

Sleep quality or quantity has not changed since owning this mattress.

Same

Sometimes have back aches or stiffness related to this mattress

Good

initial-support

Quality of back support provided by the mattress when it's new.

surface-integrity

How well it resists body impressions and/or lumpiness.

6-12 months

Less than a year

Shows moderate comfort and/or support loss

Moderately worn

Partial lifespan

Southerland Collection

gel-memory-foam

Memory foam containing small bits of gel mixed into the foam, so as to combine conforming ability of memory foam with cooling properties of gel.

innerspring

Mattress containing any kind of coil springs.  Sometimes thought of as a 'standard' mattress.  Praised for responsiveness and well-established support capability.

No pressure point soreness or loss of circulation

Excellent

Don't know or not sure

Approved

Always have back aches or stiffness related to this mattress

Very Poor

Myself + my partner

Was good when I bought it. But after a few months began to visibly have indentation and no support.

Sagging after a few months

Very poor

Not at all satisfied with the manufacturer's response to my warranty claim or other problems

pressure-relief

Minimizing pain or loss of circulation in pressure points (eg, hips and shoulders).

Innerspring / Traditional

Constant pressure point soreness or loss of circulation

Sleep slightly less soundly or consistently since owning this mattress.

Slightly worse

The mattress was fine for about 3 years and then began to sag.  Having hip and back issues, this became problematic rather quickly.  in the end, I had to grab the side and pull myself out of the pit of the sag!  I've spend hundreds at the chiropractor getting adjustments to compensate for the pain the mattress caused.

Saggy, Saggy, Saggy

Don't know

edge-support

How well it prevents "roll-off" by having a strong, sturdy edge.

value

How much mattress you get for your money.

1-3 months

Completely worn

Queen

Sleep much less soundly or consistently since owning this mattress.

Much worse

Myself

The edges broke down on both sides in a month and the stitching came undone from one side to the other.  There’s a big wrinkle all the way across!  We’ve shown this to the store we bought it from and they said they were getting in touch with manufacturer.  We have to call him and he always says he hasn’t heard from southerland.  This mattress was no good when we bought it, a rip off, and we’re on a fixed income!  I’ll never buy another Southerland!

Lumpy

Much too soft

support

How well it supports your back throughout the night, so you wake up free of back pain.

5 years

More than a year

Full lifespan

Southerland Endeavor

foam

Padding material used in mattresses as a supplement or alternative to an Innerspring Unit.

Often have back aches or stiffness related to this mattress

Poor

For the first year or so, this mattress was fine.  After that it only went down hill from there.  No support on the edges of the mattress.  The gel/memory foam remembers every person over 150 lbs who sleeps on it and there are indents in the foam that when you try to sleep any other way than on your back, causes great pain, while the center of the mattress, where no one usually sleeps, is higher than the right and left side.

Do not buy this mattress

product-quality

Performs and feels about the same as when it was new

Like new

Memory Foam

Full (Double)

This mattress is very poorly made. I weigh 125, sleep alone and I have to rotate mattress at least once a month due to the hole it makes where you are sleeping. Also, I now see that I paid twice the mrp.  Buyer beware.

Buyer Beware

customer-service

Customer satisfaction before, during and after purchase. 

warranty-terms

4 years

Shows significant comfort and/or support loss

Very worn

center-support

Support provided in the center part of the mattress (eg, in between two sleeping partners).

comfort

How good it feels to you when you first lie down.

sound

Other family member

We bought this mattress for our 15 y/o son from a school fundraiser. 
It developed body impression the within the first year but was barely less than 1.5 inches so they would not warranty it out.  Now after 3.5 years it has become about 2.25 inches and they finally warrantied it out, however we now have to pay $220 for freight charges for the new mattress after waiting nearly 3 weeks for warranty approval.  I would not recommend this company to anyone.  Warranty is a rip-off.  If they stand behind their product they would ship for free.  Be sure and read the fine print.

Terrible Mattress, terrible longevity, poor customer service

Slightly satisfied with the manufacturer's response to my warranty claim or other problems

Southerland CapellaCappella Box Pillowtop

pocket-coils

Spring coils that are individually wrapped in separate fabric pockets.  Praised for motion isolation, conforming ability, and lack of sound.

Sleep much more deeply and/or consistently since owning this mattress.

Much better

As of today I have on my mattress for three weeks, I have called the store I purchased it from they said they would call me back they never did I am so upset with my mattress I sick in the middle like a pot hole in the street !!!something is not right I told the sales person the same thing he said he would exchange it But failed to call me back I bought it at sleep well padding in Parma, OH 44129

Cappella should be capable of great sleep

Excellent value for the money -- a great deal

Slightly too hard

warranty-claims

3 years

First, they didn’t respond or follow up with our warranty claim submission.    After 90 days I called them and they couldn’t find it at first.  Then they were rude, wouldn’t give me the direct contact information of the person in charge of warranty review.  Even after they said they would accept and honor our claim, they refused to offer any discount off a replacement mattress.  They refused any percentage of cash refund.  They said we’d have to pay $250 to get a replacement mattress and it had to be the same size (they wouldn’t let us pay the difference for an upgrade).  The worst customer service of ANY company I’ve ever dealt with!! Our $900 dollar bed only lasted 3 years with normal use for two 150-180 lb people. The warranty is a sham.  Never buy from them!!!

Won’t Honor Warranty Even After “Accepting” The Claim

2 years

Slightly worn

Frequent pressure point soreness or loss of circulation

King

The mattress started out great but after approximately 6 months two wallowed out impressions on either side developed with a huge hump in the middle that I often have to turn sideways to sleep on in order to try to find some relief for my back and hips. One of the selling points that convinced us to buy this mattress was the 15 year warranty. We've called the distributor out more than once to file a warranty claim. They come out with a big stick to lay across the bed and say that Southerland will not honor the warranty unless the bed is sagging more than one inch without any weight on it. I guarantee that I will NEVER purchase another product from this company. 15 year warranty my ass! This product absolutely sucks! I did not have back problems until purchasing this torture device. Extremely unhappy with this product and the company that sells it.

Never buying this brand again.

Very comfortable -- just the right amount of softness

Just right

Southerland Rhapsody Pillowtop

latex

Foam produced from natural and/or synthetic rubber.  Praised for responsiveness, well-balanced support, and allergen resistance.

durability

How well its comfort and support holds up over a normal lifespan (eg, 8-10 years).

Infrequent pressure point soreness or loss of circulation

Rarely have back aches or stiffness related to this mattress

This has been a wonderful mattress.  It exceeded all expectations for comfort and durability.  I have been very pleased and will buy from Southerland again.

Southerland
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