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Metro Mattress

81
Shopper Rating
26 ratings + 12 reviews
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Store description from Metro Mattress:

Over 40 Years of Proven Commitment 

We’ve served Upstate New York for over 40 years. We are, by far, the largest mattress specialty retailer in Upstate New York. In fact, we’re the largest specialty retailer in the history of Upstate New York.

What does that mean to you, the consumer? Quite simply, we use our size and prominence to negotiate the absolute lowest possible prices from our suppliers so that we can pass these savings on to you! That’s exactly what we do every single day with our everyday low in-store price tags.

Other Highlights

  • Upstate New York's Largest Mattress Specialty Retailer
  • Incredible Selection
  • Price Guarantee
  • Comfort Guarantee
  • Next Day Delivery
  • Setup Service
  • Financing Options
  • Well-Trained Mattress Professionals
  • Commitment to Excellence
Metro Mattress has 26 ratings and 12 reviews on GoodBed.
Read the reviews.

Top Brands Metro Mattress

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What’s the best mattress for you at Metro Mattress?

Before heading to Metro Mattress, take a short quiz to find out which of this store’s products best match your unique needs and preferences. Powered by GoodBed’s intelligent matching technology, you can even get your personal match score for each of the brands carried at this store, or see options from other stores.

Available Products Metro Mattress

Metro Mattress carries the following product. Select a brand below to view the model carried by this retailer:

  • 88/100
  • 89/100
  • 89/100
  • 86/100
  • 65/100
  • 91/100
  • 90/100
  • 77/100
  • 86/100
  • 63/100
  • 78/100
  • 77/100
  • 84/100
  • 99/100
  • 99/100
  • 79/100
  • 77/100
  • 87/100
  • 97/100
  • 66/100
  • 78/100
  • 75/100
  • No Rating
  • 73/100
  • 77/100
  • 77/100
  • 75/100
  • 79/100
  • 76/100
  • No Rating
  • No Rating
  • No Rating

Popular Models Carried by Metro Mattress

Expand all model details  

    • Plushness
      medium softness
    • Sleeper Type
      side sleepers
      back sleepers
      stomach sleepers
    • Features
      Foam
      Innerspring
      Pocketed Coils
    • Plushness
      little to no softness
    • Sleeper Type
      stomach sleepers
    • Features
      Foam
      Memory Foam
  • Lowest Price

    699
    (Queen Mattress)
    • Plushness
      a lot of softness
    • Sleeper Type
      side sleepers
      back sleepers
    • Features
      Foam
      Gel
      Gel Memory Foam
      Memory Foam
  • Lowest Price

    3,999
    (Queen Mattress)
    • Plushness
      a lot of softness
    • Sleeper Type
      side sleepers
      back sleepers
    • Features
      Foam
      Memory Foam
    • Plushness
      medium softness
    • Sleeper Type
      side sleepers
      back sleepers
      stomach sleepers
    • Features
      Foam
      Gel
      Gel Memory Foam
      Innerspring
      Memory Foam
      Pocketed Coils
    • Plushness
      only a bit of softness
    • Sleeper Type
      back sleepers
      stomach sleepers
    • Features
      Foam
      Gel
      Gel Memory Foam
      Innerspring
      Memory Foam
      Pocketed Coils
    • Plushness
      a lot of softness
    • Sleeper Type
      side sleepers
      back sleepers
    • Features
      Foam
      Gel
      Gel Foam
      Innerspring
      Pocketed Coils
    • Plushness
      a lot of softness
    • Sleeper Type
      side sleepers
      back sleepers
    • Features
      Foam
      Gel
      Gel Foam
      Innerspring
      Pocketed Coils
    • Plushness
      a lot of softness
    • Sleeper Type
      side sleepers
      back sleepers
    • Features
      Foam
      Gel
      Gel Memory Foam
      Innerspring
      Latex
      Memory Foam
      Pocketed Coils
    • Plushness
      medium softness
    • Sleeper Type
      side sleepers
      back sleepers
      stomach sleepers
    • Features
      Gel
      Gel Memory Foam
      Innerspring
      Memory Foam

Stores Metro Mattress

Store Name City State Reviews
Metro Mattress Buffalo NY 5.0
(2 ratings + 2 reviews)
Metro Mattress Schenectady NY 5.0
(2 ratings + 2 reviews)
Metro Mattress Geneseo NY 3.33333333333
(3 ratings + 2 reviews)
Metro Mattress Glenmont NY 5.0
(1 rating + 1 review)
Metro Mattress Liverpool NY 5.0
(1 rating + 1 review)
Metro Mattress Olean NY 4.0
(1 rating + 1 review)
Metro Mattress Canandaigua NY 1.0
(1 rating + 1 review)
Metro Mattress Ithaca NY 1.0
(1 rating + 1 review)
Metro Mattress Albany NY 0
Metro Mattress Amsterdam NY 0

See all Metro Mattress stores →

Find the Right Bed

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This is awesome. Now I feel equipped to walk in somewhere and say with certainty, "This is exactly what I'm looking for."
— Sara in Phoenix, AZ

Reviews Metro Mattress

Metro Mattress is recommended by 65% of mattress shoppers on GoodBed (based on 26 ratings + 12 reviews).

Have you shopped for a mattress at Metro Mattress? Write a Review!

Review Summary Metro Mattress

Shopper Rating What's this?

81

Want to read what Metro Mattress shoppers are saying in their own words?

See all 12 Metro Mattress reviews »

Most Recent Reviews Metro Mattress

  • Selection: Good
  • Expertise: Good
Pros:
Delivery Cost
Expertise
Shopping Efficiency
Cons:
None


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Expertise
Sales Pressure
Cons:
None


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Expertise
Professionalism
Cons:
None


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Good
Pros:
Customer Service
Product Selection
Sales Pressure
Cons:
None


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Issue Resolution
Professionalism
Cons:
None


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
None

Official Response
Jeanine-
I did read your comments, and asked the store (who mentioned a grandson) to send me your invoice, so I could look further into your situation. The invoice clearly lists each item along with the price associated for those items, and was signed by you. I am sorry that you felt mislead. I reached out to our VP of Sales, and he will be contacting you today to see if he can help resolve your situation.


  • Selection: Excellent
  • Expertise: Excellent
Pros:
None
Cons:
None


  • Selection: Fair
  • Expertise: Good
  • Service: Very poor
Pros:
None
Cons:
Price
Return Policy


  • Prices:
Pros:
None
Cons:
Customer Service
Issue Resolution
Warranty Claims


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Price
Product Selection
Cons:
None

See all Metro Mattress reviews →

About this Retailer Metro Mattress

Status:
Open
Stores Located In:
New York

Contact

Phone:
(315) 218-1200
Web:
Metro Mattress website

Store Policies

Delivery Policy:
  • Policy: Delivery available - Free with qualifying mattress purchase of $599 or more
  • Set-up: Set-up provided free with delivery
  • Removal: Removal of old mattress provided with delivery - Extra fee applies (+$20)
Return Policy:
  • Policy: Comfort Guarantee -- Mattresses can be exchanged for up to 15 days
  • Notes: 30-Day Comfort Exchange Program If you are not satisfied with your new mattress and foundation within 15 days after delivery/pickup, you are eligible for a one-time exchange of the mattress and foundation to a mattress and foundation of equal or greater value. You must notify Metro Mattress within 15 days of original delivery/pick-up, and make yourself available for pickup within 30 days of delivery. Please see full Terms & Conditions: http://www.metromattress.com/terms-and-conditions/
Lowest price guarantee:
  • Policy: Store will beat any comparable advertised price for the same mattress. Original price will be reduced to 10% below the comparable price.
  • Notes: Does not apply to Internet, exchanges, floor samples, warranties, discontinued models & one-of-a-kinds. We can only match factory authorized pricing on Tempur-Pedic, Simmons Black, Serta iComfort and ComforPedic.
Financing & Payments:
  • Policy: Financing available

Company

Store Name:
Metro Mattress
Headquarters:
Syracuse, NY
Tagline:
Putting the customer's needs first.

Additional Information Metro Mattress

Description:

Metro Mattress is a mattress specialty retailer based in Syracuse, NY. Metro Mattress offers a general assortment of mattresses, including models from Comfort Concepts, Nectar, Sealy, Serta, Simmons, Spring Air, TEMPUR-Pedic and Therapedic Sleep Products. Metro Mattress has mattress stores in New York serving a number of different metro areas.

Corrections:

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