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customer service is terrible

  • Selection: Fair
  • Expertise: Fair
  • Service: Poor
Customer Service

Posted by sharon from Mars Hill, NC on April 19, 2019

I will never shop at Carolina Furniture concepts again.
Sadly my mattress that I paid for that HAD NOT EVEN BEEN DELIVERED wouldn't work in my home. I asked for my money back ; I paid over $2,000 ( since the mattress set was still in their possession and they ( manager ) said NO. NO Exceptions. And was very Rude.
They offered to exchange for a smaller ,mattress, but I already had a mattress set that was smaller that worked, I just wanted a larger king size comfortable mattress. Ask for my money back and they flat refused. must be desperate to sell! But now I See why!!! I will never shop there again and do not recommend.

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