Excellent Value and the greatest customer service

After horrible and costly mattress purchases from major retail stores that led to premature sagging and back pain, I stumbed upon Saatva mattress company via the Internet and took a chance of buying without testing in person. This was a gut purchase and I must admit I was skeptical. These days, it seems to be "take the consumers money and run". I expected to be dissappointed and had low expectations but felt a weird sense of optimism as well. I am a medical practitioner working within the field of sleep medicine and know the value of sufficient and quality sleep. It's association with pre-existing cardiovascular risk factors is well known as well. One can only wonder why buying a quality mattress is such a daunting task. The quality and service in this industry is horrible. This has not been my experience with the Saatva Mattress product and it's representatives. The mattress ordering was easy and the customer service gentleman Joseph Yoikes was awesome. He did not pressure me to make a decision even after he answered many of my questions and put me at ease. The mattress arrived within 2 days and it is a quality unit that offers excellent value. Mattresses are a fortune these days and one typically would need to draw on their HELOC to afford such a purchase. Mr. Edward Briens contacted me and inquired about my satisfaction with the purchase. This gentleman represents himself and conducts business with respect, professionalism and a sense of good old fashion family appeal. He takes ownership and see's that a customer is treated with dignity. His mannerism and concern for my satisfaction was genuine. This kind of appreciation seemed to go out with nicke beers in our country. If anyone is considering a mattress replacement, consider giving these trustworthy folks a call. Their no nonsense return policy is transparent and they play no games. Their business ethic and product are are seldome encountered these days. Great value and buying experience.

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Pros:
  • Customer Service
  • Delivery Speed
  • Product Quality
  • Professionalism
User also said: Excellent mattress quality
Cons:
    User also said: None
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    Ratings from this Sleeper

    Back Support

    User rated this bed:
    Excellent Back Support

    Pressure Relief

    User rated this bed:
    Not Rated

    Sleep Quality

    User rated this bed:
    Not Rated

    Stays "Cool"

    User rated this bed:
    Not Rated

    Value

    User rated this bed:
    Excellent Value

    Warranty Service

    User rated this bed:
    Not Rated

    Softness Level

    User rated this bed:
    N/A
    Not Rated