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Charismatic, charming, knowledgeable

  • Selection: Excellent
  • Expertise: Excellent
Pros:
Customer Service
Expertise
Shopping Efficiency
Cons:
None

Posted by Susana from Claremont, CA on October 6, 2018

I've bought several mattresses from Sit 'n Sleep in Upland. Today's visit was to purchase a bed as a gift for my daughter-in-law (who was with me) and son. I first thought Rich came on a bit strong, but after we got one another's vibe, all went quite well. My daughter-in-law took the sleep test about which I was initially skeptical. But it actually nailed her preference (firm-ish). Rich had her try three; she selected one and we got an excellent price. On a whim, I asked Rich about latex beds. Long story short: he explained the difference between latex beds and hybrids, and I ended up purchasing a King Koil hybrid (innerspring with natural latex) to replace an 11 year old Sealy spring-free that has seen better days. Overall, an excellent experience.



    Comments (1)

    Official Response
    Hi Susana - We are so glad to hear you all had a good experience with Rich. We hope your daughter-in-law and son love the new mattress...such a great gift!

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