Charismatic, charming, knowledgeable

I've bought several mattresses from Sit 'n Sleep in Upland. Today's visit was to purchase a bed as a gift for my daughter-in-law (who was with me) and son. I first thought Rich came on a bit strong, but after we got one another's vibe, all went quite well. My daughter-in-law took the sleep test about which I was initially skeptical. But it actually nailed her preference (firm-ish). Rich had her try three; she selected one and we got an excellent price. On a whim, I asked Rich about latex beds. Long story short: he explained the difference between latex beds and hybrids, and I ended up purchasing a King Koil hybrid (innerspring with natural latex) to replace an 11 year old Sealy spring-free that has seen better days. Overall, an excellent experience.